Find quick answers about ordering, sizing, shipping, pickup, returns and customer support. If your question is not covered, contact our team and we will be glad to assist.
Ordering & Payment
How do I know my order was received?
After checkout, an order confirmation is sent to the email address entered with your order. If you do not see it, check your spam or promotions folder and confirm that the email address was entered correctly. Contact us if you still need assistance.
Can I change or cancel an order?
Contact us as soon as possible with your order number. We will try to help before fulfillment begins, but changes and cancellations cannot be guaranteed once an order is being processed or has shipped.
Why was my order or payment declined?
Payments may be declined because of billing-address differences, security verification or limits set by the card issuer. Confirm your billing details and contact your bank if the issue continues. Southern Soul Boutique does not receive your complete card number.
Can an item sell out after I place an order?
Inventory is updated frequently, but rare discrepancies can happen. If an item becomes unavailable, we will contact you and refund the unavailable item to the original payment method.
Products & Sizing
How do I choose the right size?
Review the product description and our Size Guide. Fit can vary by brand and silhouette, so product-specific notes should take priority. Contact us with the item name and your usual size if you would like additional help.
Will colors look exactly the same in person?
We make every reasonable effort to display colors accurately. Screen settings, lighting and photography can create small differences, so the color you receive may vary slightly from what appears on your device.
Will sold-out products be restocked?
Some popular products return, while limited boutique styles may not. Follow our social pages and check New Arrivals for availability updates.
Shipping & Pickup
When will my order ship?
Most orders are prepared within 1–3 business days. Processing time is separate from carrier transit time and may be longer during promotions, holidays or severe weather.
How much is shipping?
Standard U.S. shipping is $8.95. Eligible U.S. orders of $100 or more receive free standard shipping after discounts and before taxes. Available methods and exact charges are displayed at checkout.
How do I track my package?
When tracking is available, it is sent by email after shipment. Allow up to 24–48 hours for the carrier to post its first scan. You can also review order information from My Account.
How does local pickup work?
If local pickup is available for your order, it will appear during checkout. Wait until you receive a pickup-ready notice before visiting the Monroe location, and bring your confirmation and identification.
Returns & Support
What is the return window?
Eligible items must be requested for return within 14 calendar days after confirmed delivery. Items must be unworn, unwashed, unaltered and returned with original tags. Review the complete Returns & Refunds policy before sending anything back.
Are any products final sale?
Final-sale merchandise, gift cards, intimate items, swimwear without the hygienic liner, cosmetics and visibly worn or damaged items are not eligible unless the product arrived defective or incorrect.
What if my order arrives damaged or incorrect?
Email us within 48 hours of delivery with your order number and clear photos of the item, packaging and shipping label. Keep all packaging while we review the issue.
How can I contact Southern Soul Boutique?
Email support@thesouthernsoulboutique.com, call (+1) 228-295-8818 or use the Contact page. Customer-care messages are normally reviewed Monday through Friday, 9:00 AM–5:00 PM Eastern Time.